Skip to content

Contact us

Every message reaches a person, not a ticket queue. Use the form below, or write to the address that matches your subject — both go to the same team.

Send us a message

Fields marked with an asterisk are required. We reply to the address you give us and use it for nothing else.

So we can reply. Never published or shared.

Detail up front saves a round trip. Please do not include passwords or Instagram login details — we never need them.

By sending, you agree to your message and email being used to answer you, as described in our privacy policy.

Direct addresses

Writing to the right inbox is faster than the general one.

  • General support and bug reports

    support@igdownpro.com

    A download that stopped working, a link format we do not recognise, a feature request, or a question the FAQ does not answer.

  • Copyright and takedown notices

    dmca@igdownpro.com

    Sent to our designated copyright agent. A notice must contain every element listed on the DMCA page to be actionable.

  • Privacy and data requests

    privacy@igdownpro.com

    Access, correction, deletion, or an objection to processing under the GDPR, UK GDPR, CCPA/CPRA and comparable laws.

  • Legal, advertising and press

    legal@igdownpro.com

    Formal legal correspondence, advertising and partnership enquiries, and media questions about how the service works.

Who you are writing to

IGDownPro is operated by Northgate Digital Ltd, a company registered in England and Wales under number 14827365, which is also the data controller for personal data described in our privacy policy. Postal correspondence, including formal legal notices, can be sent to:

Northgate Digital Ltd
Unit 7, Barleyfield Works, 42 Kelvin Road
Manchester, Greater Manchester M15 4TQ
United Kingdom
Telephone: +44 20 7946 0412

Setup note (not for production): the publisher details above are placeholders. Fill in PUBLISHER in app/lib/seo.ts before going live — a real postal address is a condition of most ad-network reviews and of naming a DMCA agent.

IGDownPro is independent. It is not affiliated with, endorsed by, sponsored by or connected to Instagram or Meta Platforms, Inc., and we cannot act on your behalf in any dispute with them.

Response times

Target response time by enquiry type
Type of enquiryTarget response
Security disclosures1 business day
Copyright and DMCA notices2 business days
Privacy and data requestsAcknowledged in 5 days, resolved within 30
General support2 business days

Business days are Monday to Friday, excluding public holidays in United Kingdom.

Things we cannot help with

  • Recovering deleted content. Once a Story expires without being saved to a Highlight, or a post is removed, the file is gone from Instagram’s servers. No tool can retrieve it.
  • Access to private accounts. We will not build it and cannot make an exception, including for your own account.
  • Instagram account problems. Suspensions, logins, appeals and reports about other users are matters for Meta’s own support channels. We have no relationship with them.
  • Removing content from Instagram. We host nothing, so we cannot take down a repost — see our DMCA policy for the route that works.

Before writing, the FAQ answers most questions about supported link types and failed downloads.